TCasino FAQ — your answers to all questions Answers Here

Yes, live scores and real-time stats are available directly within the tcasino betting interface. No need to visit a separate site.

How to access:

• Log in and click on any live match — the scorecard and key stats will appear right alongside.
• Live video streaming is available for selected matches — an active account balance is required to access it.
• For cricket matches, you'll get over-by-over graphs and ball-by-ball updates.
• If your connection is slow, switch to lite mode — score updates will still come through properly.

KYC (Know Your Customer) is a legal requirement — it verifies your identity and keeps your account secure. On tcasino, you only need to complete KYC once.

Required documents:

• National ID Card (NID) — take clear photos of both the front and back.
• Selfie — A selfie holding your NID.
• A passport or driving licence is also accepted.

How to submit: Go to the "Verification" section in your account settings and upload the photos. Verification is usually completed within 24 hours, and you'll receive an SMS notification.

The minimum bet amount at tcasino varies by market. For standard sports markets:

• Sports Betting: Minimum ৳20 per bet.
• Live (In-Play) Betting: Minimum ৳50.
• Live Casino: Minimum buy-in starts from ৳50–৳200, depending on the table.
• Maximum bet limits vary by market and event — VIP members have higher limits.

Starting small and getting comfortable before scaling up is always the smartest approach. Responsible Gaming Follow the rules.

Yes, tcasino has a dedicated mobile app. It may not be available directly on Google Play or the App Store, but downloading it is straightforward.

To install on Android:

1. Go to your phone's Settings → Security → enable "Unknown sources" or "Install unknown apps".
2. Log in to the tcasino website and tap the "Download App" button.
3. Once the APK download is complete, tap to install — it only takes a few seconds.

To use on iPhone:

Open tcasino.ws in Safari → tap the Share button → select "Add to Home Screen" — this creates an app-like shortcut with full functionality.

There are a few common reasons why an app suddenly crashes or won't open. Try these steps one by one:

1. Update the app: Running an older version can cause crashes due to new features or security patches. Download the latest APK directly from the tcasino site.
2. Clear Cache: Settings → Apps → TCasino → Storage → "Clear Cache"।
3. Restart your phone: In most cases, a simple restart will fix the issue.
4. Internet connection: Try switching from Wi-Fi to mobile data, or the other way around.
5. Reinstall: Uninstall and reinstall the app.

If the issue persists, contact us via live chat or at support@tcasino.ws with your phone model and Android version.

When a match is cancelled or abandoned mid-way, tcasino settles bets according to its specific rules. General guidelines:

• Cancelled before the match starts: All bets are cancelled and a full refund is issued.
• Cancelled after the match has started: In cricket, if the minimum required overs are completed (e.g., 10 overs in a T20), the result is determined under DLS rules and the bet is settled accordingly.
• If the result hasn't been declared: The bet is voided and the stake is refunded.
• Refunds are typically credited to your account within 24–48 hours.

If you have any questions about the settlement of a specific match, contact support with your betting ID.